Faq

Search FAQ

  • Order

    If you have a Card & Party Store Web account, you can sign in to check your Order Status. Once your order ships, you will receive a shipping notification.

    • How do I place an order?

      Placing an online order requires just a few steps: Select an item you would like to purchase, and then click the Buy Now button from either the quick view or product detail page. You can then choose to continue shopping or go directly to Checkout. Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the Checkout steps. You will receive an email confirming your order that includes your order number.

    • What should I do if I'm having trouble placing an order?

      For any technical difficulties you are experiencing with your website, please call us on 0161 796 7353, Monday to Friday 9.00 a.m.-5.00 p.m. BST, or email us on sales@card-party.co.uk

    • What should I do if I cannot complete the checkout process?

      If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please call us on 0161 796 7353, Monday to Friday 9.00 a.m.-5.00 p.m. BST, or email us on sales@card-party.co.uk to verify your information so we can process your order.

  • Payment

    Get the payment related Query Answers.

    • Which cards do you accept?

      At Our Store, you can easily and securely pay by card. We accept Mastercard, and Visa, in addition to Maestro, Solo, Visa Electron and Visa Debit cards.

    • When will my card be charged?

      Your card will not be charged until your order has left our warehouse. If you send goods back, the amount will be credited back to your card account.

  • Voucher

    Promotional vouchers and gift vouchers.

    • How can I redeem my promotional voucher?

      The procedure is the same for both promotional vouchers and gift vouchers: Once you have chosen your products and placed them in your shopping bag, proceed to the checkout to complete your purchase. Now choose your payment method. On this page, you can also enter your promotional voucher code. Click on Redeem to use your discount. (If you forget to enter it here you will have another chance during the checkout process, before you complete your purchase). The discount amount is automatically deducted from the total order value. Click on 'Next' to see a summary of your order. If necessary, you can still amend your order at this stage. If you change your mind, you can delete your voucher code, either on the ‘Payment Method’ page or on the ‘Place Your Order’ page. Just click on the cross to the left of the discount.

    • Please note that each voucher code may only be used once.

      For vouchers from campaigns in our newsletter, magazine etc.: Only one voucher can be redeemed per order. Promotional vouchers can however be used in combination with credit from a gift voucher Please check the expiry date of your promotional voucher Certain vouchers cannot be used to purchase discounted items Vouchers may only be valid for particular brands and categories Vouchers may have a minimum order value Vouchers can only be redeemed once If you send goods back, we reserve the right to not renew the validity of your promotional voucher. Vouchers may only be redeemed retrospectively until the parcel has been delivered. In the case of products being purchased with a promotional voucher, we reserve the right to fund you the original price of the product or products you keep, if – due to a cancellation – the total value of the product or products you kept falls below the value of the promotional voucher.